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Privacy Policy

Last updated: January 1, 2026

1. Information We Collect

We collect the following categories of personal information:

  • Account information: Name, email address, phone number
  • Booking information: Dates, guest counts, special requests, emergency contacts
  • Payment information: Payment method details (processed by our payment provider; we do not store full card numbers)
  • Waiver signatures: Digital signatures, IP address, and browser information at the time of signing
  • Usage data: Pages visited, features used, device and browser type

2. How We Use Your Information

  • Process and manage your bookings and reservations
  • Communicate booking confirmations, updates, and reminders
  • Provide access codes and check-in information
  • Process payments and refunds
  • Maintain legal records of signed waivers
  • Improve our services and website functionality
  • Comply with legal obligations

3. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following rights under the CCPA:

  • Right to Know: You may request what personal information we collect, use, and disclose about you
  • Right to Delete: You may request deletion of your personal information, subject to legal exceptions
  • Right to Opt-Out: You may opt out of the sale of your personal information. We do not sell personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise these rights, contact us using the information in Section 8 below. We will respond within 45 days as required by law.

4. Information Sharing

We do not sell your personal information. We may share information with:

  • Service providers: Payment processors, email services, and hosting providers who assist in operating our platform
  • Legal requirements: When required by law, court order, or to protect our legal rights
  • Emergency situations: Emergency contacts may be notified in case of safety incidents

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Specific retention periods:

  • Booking records: 7 years (for tax and legal compliance)
  • Signed waivers: 7 years from date of signature (for legal compliance)
  • Account data: Until account deletion is requested
  • Payment records: 7 years (for tax compliance)

6. Data Security

We implement reasonable security measures to protect your personal information, including encryption of data in transit (HTTPS), secure password hashing, and access controls. However, no method of transmission or storage is 100% secure.

7. Cookies

We use essential cookies for:

  • Session management and authentication
  • Shopping cart functionality
  • CSRF protection

We do not use third-party advertising or tracking cookies.

8. Contact Us

For privacy-related inquiries or to exercise your CCPA rights:

Highline Adventures
California, USA

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.